Update: I was reached out by customer service and was informed that there was a bad batch present in their production. They apologized for the dissatisfaction and are informing me that I may exchange my portable for a non-noisy one when the new batch arrives. I apparently am also incorrect to assume that this Brandon was the CEO. This was a different person. So apologies to the gut shot to the guy himself. I will update my review reflect the immediate customer service reconciliation. Thank you.
I’ll keep the original review so you can get an example of someone who makes mean comments due to an elevated negative emotional state:
Original review:
I normally don’t write reviews unless I have a genuine reason to be tickeded off. I usually mind my own business and enjoy a product I buy. Let me state first that this thing works, which is the reason it’s not a one star. Especially when combined with Qlink passive device. Now for a high price point, you bet your tail I expect flawlessness and excellent service. You better believe it. For a device that costs 599+ dollars, you would expect flawless quality. I had to return mine for a rattle that I would hear. It literally went “click clack” everywhere I would walk. The customer service rep was great in setting up the return label.
I thought I was going to get a new one, but I end up getting the same one back with a sticker that says “QC’d by Brandon”. There was still a very faint rattle, but I said whatever, they’re going to be stingy and send back the same defective item, at least it’s 90% better. Well, a couple of months pass and the rattle is back, louder than ever. My question is, is your aluminum and plastic circuit board that expensive to produce that you can’t afford to give a customer who just dropped 3k in total gear a genuine, flawless replacement? I don’t know about your client base but I don’t just drop 3k into something without heavily weighing the pros and cons. Anyone would demand flawless quality, paying $599 for a piece of aluminum and a lithium battery and circuit board (value of raw materials)…I would expect that you can afford to toss a bad one out when a customer tells you it’s rattling and sounds like he’s walking around with pool balls in his pocket. But you send it back with a sticky note saying it was QC’d by some guy who makes a killing selling devices to moderately well off people who are desperately trying to stop death by EMFs? Because if you really were trying to help people, these devices would be accessible to less fortune folk who are really suffering from these radiation waves. I am disappointed in the level of greed Brandon possesses. Yes, I’m calling you out because it is an insult for me to accept this half a*sed fix. But this is the world we live in, it is expected to be so. Everyone wants the big shiny golden egg.. I bought this not because I believe it’s worth $599, because you all are the only ones with this resource. You know, kind of like John D Rockefeller with his “Standard Oil Company”, if you’d like some reference.